How can I make a reservation?
To make a reservation you can do so through
our website or through the Call-center at
(+34) 922 79 76 61 or
email , available 365 days a year, 24 hours a day.
How can I contact the hotel's reservations department?
For inquiries about direct bookings made through our official website or call center, please contact
(+34) 922 79 76 61 or
info.suitescostaadeje@hovima.com , available 24 hours a day, 365 days a year.
For inquiries about reservations made through in-person or online travel agencies, we recommend contacting the agency directly.
What forms of payment are accepted?
We accept the following payment methods: Visa, MasterCard, American Express, and cash at the front desk.
Depending on the rate chosen during your reservation, payment may be made at the time of booking or upon check-in.
Remember, you'll need a valid credit or debit card and photo ID.
What does “non-refundable rate” mean?
Payment for 100% of your stay will be charged to your credit card upon booking confirmation.
This rate is non-refundable in the event of cancellation or no-show. A single modification is possible at no additional cost. If the new reservation is higher, the difference must be paid. If it is lower, no refund will be issued. Modifications must be made at least 7 days before arrival.
*All modifications are subject to availability and may result in a change in the reservation price.
What does “flexible rate” mean?
A deposit will be charged at the time of booking (variable depending on the date of stay). Deposits collected at the time of booking confirmation will not be refunded in the event of cancellation (at any time). The outstanding amount must be paid at check-in.
In the event of a no-show at the hotel, the deposit already collected will not be refunded and will be charged as a cancellation fee.
Rates may be modified at no additional cost. Modifications are always subject to availability and may result in a change in the deposit and reservation fee.
How do I modify/cancel my reservation?
For any questions regarding changes, extensions, or cancellations of your reservation, please contact us by email at info.suitescostaadeje@hovima.com (please send your reservation confirmation).
What discounts are available?
At what age is a child considered an adult?
From 12 years old.
Can minors under 18 stay at the hotel?
Yes, only if accompanied by a person over 18 years of age.
What is the HOVIMA Club?
It is our loyalty program that gives access to multiple benefits:
· 5% discount on reservations on the official website
· Preferential reservation of the most exclusive rooms in our hotels
· 10% discount on drinks during your stay
· Drinks included in the pension plan, according to the “Terms and Conditions” of the HOVIMA Club
· Welcome gift for stays of 3 nights or more
Does it cost anything to be part of the HOVIMA Club?
No. There is no additional cost to joining the HOVIMA Club.
How can I join the HOVIMA Club?
Registration or login to the HOVIMA Club is done during the reservation process.
What are the reception hours?
The reception is open 24 hours a day.
How can I contact the hotel reception?
If you are inside the hotel, you can contact reception by dialing "9" from your apartment phone. If you are outside the hotel, please call (+34) 922 71 30 12 .
How can I request a specific suite?
Does the hotel allow pets?
Pets are not allowed.
Do you have a luggage storage facility? Is there a guest shower available?
Yes. We have an area at reception where you can leave your luggage if you need to. You can also reserve a courtesy room.
How can I rent a car?
You can request information about the car rental service at reception.
Do you have a shuttle service to Tenerife Airport?
Is the hotel located near the airport?
Reina Sofia Airport: 20 km
Los Rodeos Airport: 83 km
Is the hotel accessible for people with disabilities?
Yes. All common areas and some rooms are subject to availability.
What is the estimated distance from the hotel to the nearest beach?
Fañabe Beach: 750 meters
What are the check-in and check-out times for the rooms?
Check-in is from 3:00 PM and check-out is by 12:00 PM. If your room is ready upon arrival, you won't have to wait until 3:00 PM to check in.
If you need to leave your room after 12:00, subject to availability, we can offer late checkout for an additional fee.
If we arrive late the first night, can we get something to eat?
If you arrive after the restaurant's opening hours, you'll find a cold dinner prepared so you can still enjoy your meal.
Is smoking allowed in the rooms?
No. All of our rooms are non-smoking.
How often are the rooms cleaned?
Cleaning is done every day of the week. We offer a sustainable Hovigreen program to reduce cleaning costs and help the environment.
Is there air conditioning in the rooms?
Yes. All our rooms have air conditioning.
Remember that this device will only work once all doors and windows in the room are closed.
Do you have laundry service?
Yes. We offer a laundry service for an additional charge.
Can an extra bed be requested?
No. We do not have extra beds available.
Can a crib be requested?
Yes. We have cribs available; this is a free service that you can request when booking or at reception.
Does the hotel have a safe in the rooms?
YES. All our rooms are equipped with a safe.
You can purchase this service at the reception, for an additional cost.
Are there irons in the rooms?
Yes. We offer irons and ironing boards available at reception upon request, with a deposit required.
What are the pool hours?
The pools are open from 10:00 a.m. to 6:00 p.m.
Are the pools heated?
The pools are heated all year round.
Do you offer pool towel service?
Yes. We have a pool towel service that you can request at reception.
What are the gym hours and prices?
The gym is open every day from 7:00 a.m. to 10:00 p.m. Access is free.
What are the Wellness Center hours and prices?
The Wellness Center is open daily from 10:00 a.m. to 6:00 p.m. Treatment prices can be inquired about directly at the center.
Does the hotel have a SPA?
You can access our Cool Spa located at HOVIMA Costa Adeje – For Cool Adults, just a few minutes' walk from the hotel. It is open every day from 10:00 a.m. to 6:00 p.m. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details about the facilities and treatments on our website
https://www.hovimacostaadeje.com/cool-spa.html
Does the hotel offer shows or entertainment activities?
Yes. We have a wide program of daytime and evening activities.
Is there an internet connection?
Yes. Wi-Fi is free and available throughout the hotel.
Is parking available?
Yes. We have a secure outdoor parking lot with two spaces available for electric vehicles, for an additional charge.
Can I reserve parking?
Parking cannot be pre-booked. You can request it directly upon arrival at our reception for an additional fee.
What are the hours of the main restaurant Paladar?
Schedules are subject to change and may vary.
Breakfast 07:30-10:30
Lunch 1:00 PM - 3:00 PM
Dinner 6:00-9:00 PM (winter) - 6:30-9:30 PM (summer)
Does the hotel offer food and beverage options for guests with food intolerances or special diets?
Yes. We have options for restrictive diets, including gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting this in advance by emailing
info.suitescostaadeje@hovima.com.
Can I reserve a cake for a celebration?
Yes. You can check out the offers directly at reception, during the booking process, or by contacting our Call Center at
(+34) 922 79 76 61 or
info.suitescostaadeje@hovima.com , available 24/7, 365 days a year.
What does the all-inclusive package include?
Breakfast with buffet service in the main restaurant “El Paladar”
Snacks in the pool area
Buffet lunch in the main restaurant “El Paladar”
Dinner with buffet service in the main restaurant “El Paladar”
POSITANO RESTAURANT One à la carte dinner at the Positano restaurant every 7 nights of stay
A selection of All-Inclusive package drinks are available at bars and restaurants daily during their respective opening hours.
Drinks and products not included in the price list are offered at a discount for our All-Inclusive customers. Please consult the menu at each point of sale for more information and prices.
Welcome drinks pack in the minibar
What does the Excellence service include?
· Double flat-screen TV (bedroom and living room).
· Welcome pack in the in-room minibar, restocked daily.
· Capsule coffee maker in the room, refilled daily.
· Aromatherapy and pillow menu.
· Daily turndown service.
· Free safe.
· Pool towels in the suites.
· Individual amenities (upon request).
· Partial à la carte breakfast service in the exclusive Excellence restaurant.
· Buffet lunch and dinner at the main restaurant, “El Paladar,” in a reserved area for exclusive use.
· Red, rosé and white wine with DO during meals.
· Option of two à la carte dinners every 7 days of your stay at the Positano Theme Restaurant (subject to availability and prior reservation).
· All-inclusive service with a wide selection of premium drinks from 10:00 a.m. to 12:00 a.m.
Exclusive Excellence Solarium with self-service drinks corner. Towel replenishment service and access to the adults-only pool.
· Late check-out free of charge (subject to availability).
· Suites located on the upper floor with views of the adult pool or the Atlantic Ocean.
· Welcome pack in the in-room minibar, restocked daily.
· Capsule coffee maker in the room, refilled daily.
· Aromatherapy and pillow menu.
· Daily turndown service.
· Free safe.
· Pool towels in the suites.
· Individual amenities (upon request).
