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FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ Center. Browse, discover, and resolve your questions easily and hassle-free. Your peace of mind starts here!
How can I make a reservation?
To make a reservation you can do so through our website or through the Call-center at (+34) 922 79 76 61 or email , available 365 days a year, 24 hours.
How can I contact the hotel's reservations department?
For inquiries about direct bookings made on our official website or call center, you can contact (+34) 922 79 76 61 or info.suitescostaadeje@hovima.com available 365 days a year, 24 hours a day.
For inquiries regarding bookings made through physical or online travel agencies, we recommend contacting the agency directly.
For inquiries regarding bookings made through physical or online travel agencies, we recommend contacting the agency directly.
What forms of payment are accepted?
We accept the following payment methods: Visa, MasterCard, American Express, and cash at the reception. Cash payment limit: In accordance with Law 11/2021, of July 9, for residents in Spain, the maximum amount allowed for cash payments is €1,000.
Depending on the rate chosen during your booking, payment may be made at the time of booking or at check-in.
Please remember that you will need a valid credit or debit card and a photo ID.
Depending on the rate chosen during your booking, payment may be made at the time of booking or at check-in.
Please remember that you will need a valid credit or debit card and a photo ID.
What does “non-refundable rate” mean?
Payment for 100% of your stay will be charged to your credit card upon booking confirmation.
This rate is non-refundable in the event of cancellation or no-show. A single modification is possible at no additional cost. If the new reservation is higher, the difference must be paid. If it is lower, no refund will be issued. Modifications must be made at least 7 days before arrival.
*All modifications are subject to availability and may result in a change in the reservation price.
This rate is non-refundable in the event of cancellation or no-show. A single modification is possible at no additional cost. If the new reservation is higher, the difference must be paid. If it is lower, no refund will be issued. Modifications must be made at least 7 days before arrival.
*All modifications are subject to availability and may result in a change in the reservation price.
How do I modify/cancel my reservation?
For any questions regarding changes, extensions, or cancellations of your reservation, please contact us by email at info.suitescostaadeje@hovima.com (please send your reservation confirmation).
What discounts are available?
On our website, in the Offers section, you can view all available offers .
At what age is a child considered an adult?
From 12 years old.
Can minors under 18 stay at the hotel?
Yes, only if accompanied by a person over 18 years of age.
What is the HOVIMA Club?
It is our loyalty program that gives access to multiple benefits:
· 5% discount on reservations on the official website
· Preferential reservation of the most exclusive rooms in our hotels
· 10% discount on drinks during your stay
· Drinks included in the pension plan, according to the “Terms and Conditions” of the HOVIMA Club
· Welcome gift for stays of 3 nights or more
· 5% discount on reservations on the official website
· Preferential reservation of the most exclusive rooms in our hotels
· 10% discount on drinks during your stay
· Drinks included in the pension plan, according to the “Terms and Conditions” of the HOVIMA Club
· Welcome gift for stays of 3 nights or more
Does it cost anything to be part of the HOVIMA Club?
No. There is no additional cost to joining the HOVIMA Club.
How can I join the HOVIMA Club?
Registration or login to the HOVIMA Club is done during the reservation process.
What are the reception hours?
The reception is open 24 hours a day.
How can I contact the hotel reception?
If you are inside the hotel, you can contact reception by dialing "9" from your apartment phone. If you are outside the hotel, please call (+34) 922 71 30 12 .
How can I request a specific suite?
It is not possible to guarantee or reserve a specific suite number. However, we will do our best to accommodate your preferences based on availability. To do so, please contact us by email at: info.suitescostaadeje@hovima.com .
Does the hotel allow pets?
Pets are not allowed.
Do you have a luggage storage facility? Is there a guest shower available?
Yes. We have an area at reception where you can leave your luggage if you need to. You can also reserve a courtesy room.
Do you have a shuttle service to Tenerife Airport?
Yes. We partner with a transfer company that provides transfers to and from Tenerife airports. You can book this during the booking process or through the following link: https://www.transfersandexperiences.com/transfers/?id_affiliate=SEvr7jz096VF
Is the hotel located near the airport?
Reina Sofia Airport: 20 km
Los Rodeos Airport: 83 km
Los Rodeos Airport: 83 km
Is the hotel accessible for people with disabilities?
Yes. All common areas and some rooms are subject to availability.
What is the estimated distance from the hotel to the nearest beach?
Fañabe Beach: 750 meters
What are the check-in and check-out times for the rooms?
Check-in is from 15:00 and check-out is before 12:00.
Early check-in service available to access the room before 15:00, subject to availability and at an additional cost.
Late check-out service available to leave the room after 12:00, subject to availability and at an additional cost. Availability can only be confirmed on the day of departure.
If we arrive late the first night, can we get something to eat?
If you arrive after the restaurant's opening hours, you'll find a cold dinner prepared so you can still enjoy your meal.
Is smoking allowed in the rooms?
No. All of our rooms are non-smoking.
Can an extra bed be requested?
No. We do not have extra beds available.
Can a crib be requested?
Yes. We have cribs available; this is a free service that you can request when booking or at reception.
How often are the rooms cleaned?
Cleaning is done every day of the week. We offer a sustainable Hovigreen program to reduce cleaning costs and help the environment.
Does the hotel have a safe in the rooms?
YES. All our rooms are equipped with a safe.
You can purchase this service at the reception, for an additional cost.
You can purchase this service at the reception, for an additional cost.
Is there air conditioning in the rooms?
Yes. All our rooms have air conditioning.
Remember that this device will only work once all doors and windows in the room are closed.
Remember that this device will only work once all doors and windows in the room are closed.
Are there irons in the rooms?
Yes. We offer irons and ironing boards available at reception upon request, with a deposit required.
Do you have laundry service?
Yes. We offer a laundry service for an additional charge.
What are the pool hours?
The pools are open from 10:00 a.m. to 6:00 p.m.
Are the pools heated?
The pools are heated all year round.
Do you offer pool towel service?
Yes. We have a pool towel service that you can request at reception.
What are the gym hours and prices?
The gym is open every day from 7:00 a.m. to 10:00 p.m. Access is free.
What are the Wellness Center hours and prices?
The Wellness Center is open daily from 10:00 a.m. to 6:00 p.m. Treatment prices can be inquired about directly at the center.
Does the hotel have a SPA?
You can access our Cool Spa located at the HOVIMA Cool Costa Adeje, just a few minutes' walk from the hotel. It is open every day from 10:00 to 18:00. The duration of the circuit is 90 minutes at a price of 20 euros per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can check the details of the facilities and treatments on our website https://www.hovimacostaadeje.com/cool-spa.html
Does the hotel offer shows or entertainment activities?
Yes. We have a wide program of daytime and evening activities.
Is there an internet connection?
Yes. Wi-Fi is free and available throughout the hotel.
Is parking available?
Yes. We have a secure outdoor parking lot with two spaces available for electric vehicles, for an additional charge.
Can I reserve parking?
Parking cannot be pre-booked. You can request it directly upon arrival at our reception for an additional fee.
What are the hours of the main restaurant Paladar?
Schedules are subject to change and may vary.
Breakfast 07:30-10:30
Lunch 1:00 PM - 3:00 PM
Dinner 6:00-9:00 PM (winter) - 6:30-9:30 PM (summer)
Breakfast 07:30-10:30
Lunch 1:00 PM - 3:00 PM
Dinner 6:00-9:00 PM (winter) - 6:30-9:30 PM (summer)
Does the hotel offer food and beverage options for guests with food intolerances or special diets?
Yes. We have options for restrictive diets, including gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting this in advance by emailing info.suitescostaadeje@hovima.com.
Can I reserve a cake for a celebration?
Yes. You can check out the offers directly at reception, during the booking process, or by contacting our Call Center at (+34) 922 79 76 61 or info.suitescostaadeje@hovima.com , available 24/7, 365 days a year.
What does the all-inclusive package include?
Breakfast with buffet service in the main restaurant “El Paladar”
Snacks in the pool area
Buffet lunch in the main restaurant “El Paladar”
Dinner with buffet service in the main restaurant “El Paladar”
POSITANO RESTAURANT One à la carte dinner at the Positano restaurant every 7 nights of stay
A selection of All-Inclusive package drinks are available at bars and restaurants daily during their respective opening hours.
Drinks and products not included in the price list are offered at a discount for our All-Inclusive customers. Please consult the menu at each point of sale for more information and prices.
Welcome drinks pack in the minibar.
Snacks in the pool area
Buffet lunch in the main restaurant “El Paladar”
Dinner with buffet service in the main restaurant “El Paladar”
POSITANO RESTAURANT One à la carte dinner at the Positano restaurant every 7 nights of stay
A selection of All-Inclusive package drinks are available at bars and restaurants daily during their respective opening hours.
Drinks and products not included in the price list are offered at a discount for our All-Inclusive customers. Please consult the menu at each point of sale for more information and prices.
Welcome drinks pack in the minibar.
What does the Excellence service include?
· Double flat-screen TV (bedroom and living room).
· Welcome pack in the room minibar and daily replenishment.
· Capsule coffee machine in the room, with daily replenishment.
· Aromatherapy and pillow menu.
· Daily turndown service.
· Free safe.
· Pool towels in the suites.
· Individual amenities (upon request).
· Partial à la carte breakfast service at the exclusive Excellence restaurant.
· Buffet lunch and dinner at the main restaurant “El Paladar” in a reserved, exclusive-use area.
· Red, rosé, and white wine with D.O. during meals.
· Option of 2 à la carte dinners every 7 days of stay at the Positano Thematic Restaurant (subject to availability and prior reservation).
· All-Inclusive service with a wide selection of international drinks from 10:00 AM to 12:00 AM.
· Exclusive Excellence solarium with self-service drink corner. Towel replenishment service and access to the adults-only pool.
· Late check-out at no extra charge (subject to availability).
· Suites located on the upper floor with views of the adults-only pool or the Atlantic Ocean.
· Welcome pack in the room minibar and daily replenishment.
· Capsule coffee machine in the room, with daily replenishment.
· Aromatherapy and pillow menu.
· Daily turndown service.
· Free safe.
· Pool towels in the suites.
· Individual amenities (upon request).
· Welcome pack in the room minibar and daily replenishment.
· Capsule coffee machine in the room, with daily replenishment.
· Aromatherapy and pillow menu.
· Daily turndown service.
· Free safe.
· Pool towels in the suites.
· Individual amenities (upon request).
· Partial à la carte breakfast service at the exclusive Excellence restaurant.
· Buffet lunch and dinner at the main restaurant “El Paladar” in a reserved, exclusive-use area.
· Red, rosé, and white wine with D.O. during meals.
· Option of 2 à la carte dinners every 7 days of stay at the Positano Thematic Restaurant (subject to availability and prior reservation).
· All-Inclusive service with a wide selection of international drinks from 10:00 AM to 12:00 AM.
· Exclusive Excellence solarium with self-service drink corner. Towel replenishment service and access to the adults-only pool.
· Late check-out at no extra charge (subject to availability).
· Suites located on the upper floor with views of the adults-only pool or the Atlantic Ocean.
· Welcome pack in the room minibar and daily replenishment.
· Capsule coffee machine in the room, with daily replenishment.
· Aromatherapy and pillow menu.
· Daily turndown service.
· Free safe.
· Pool towels in the suites.
· Individual amenities (upon request).