Reservation Conditions
Likewise, users are informed that the company Santa María del Sur, S.L. is part of the HOVIMA HOTELS GROUP and is responsible for the files corresponding to the same names as the company Turística Konrad, S.L. This Privacy Policy applies to the entire HOVIMA HOTELS group.
Online booking with the company is regulated by these conditions, so it is assumed that the client knows and accepts them, as well as our Cookies Policy, Privacy Policy, and Legal Notice.
Booking process
You can manage your booking online through our booking engine. Use the form provided to fill in the booking details and complete the form with your personal information. Once completed, select the payment method.
The information provided to make the booking must be true, accurate, up-to-date, and belong to the user wishing to make the booking from our website.
Prices, taxes, and offers
The prices shown on this website include taxes. Our offers will be valid during the period specified in our brochures and on our website.
Booking confirmation
Once the booking is made, you will receive an email within 24 hours at the account provided in the form, confirming the booking.
*At Check-in, it is an essential requirement to provide the documentation of all occupants.
Technical means to identify any errors
If you experience any error while making your booking, you can contact our booking department by calling the telephone number +34 922 797 661 or by sending an email to: info@hovima.com
RATES AND PAYMENT CONDITIONS
Flexible rate without deposit
To guarantee the booking, it is necessary to provide a valid credit card.
The card will only be used as a guarantee. However, the hotel reserves the right to make an advance charge equivalent to the amount of the first night at any time before the arrival date.
The total amount of the stay will be paid directly at the hotel upon arrival.
Cash payment limit: In accordance with Law 11/2021, of July 9, for residents in Spain, the maximum amount allowed for cash payments is €1,000.
Flexible rate with deposit
Upon confirming the booking, a fixed deposit will be charged to the credit card for each room booked.
The remaining amount will be paid directly at the hotel upon arrival.
Deposit amount:
€80 per room.
€150 per room, for stays that include Christmas, New Year's Eve, or Easter.
Cash payment limit: In accordance with Law 11/2021, of July 9, for residents in Spain, the maximum amount allowed for cash payments is €1,000.
Non-refundable rate
100% of the amount of the stay will be charged to the credit card upon confirming the booking.
MODIFICATION POLICY
Flexible rate without deposit and flexible rate
These rates allow you to modify the booking without management fees.
All modifications are subject to availability and may lead to changes in the deposit amount and/or the total price of the booking.
Non-refundable rate
This rate allows a single modification at no additional cost.
If the amount of the new stay is higher, the difference must be paid. If it is lower, the difference will not be refunded.
Modifications can be made up to 7 days before the arrival date.
CANCELLATION / NO-SHOW POLICY
Flexible rate without deposit
The booking can be cancelled free of charge up to 24 hours before the arrival date.
After this period, the amount corresponding to the first night of the stay, as well as any additional services booked, will be charged to the provided card.
In case of a no-show or early departure (the booking will only be held for the first night), the amount corresponding to the first night of the stay and the additional services booked will be charged to the provided card.
Flexible rate
The deposit paid upon confirming the booking will not be refundable in case of cancellation or no-show. Such amount will be considered a cancellation fee.
Deposit amount:
€80 per room.
€150 per room, for stays that include Christmas, New Year's Eve, or Easter.
In case of a no-show (the booking will only be held for the first night), the deposit will not be refunded.
Non-refundable rate
This rate does not allow cancellations with the right to a refund.
In case of cancellation, no-show, or early departure, no refund of the amount paid will be made.
TO CANCEL, MODIFY, OR EXTEND YOUR BOOKING
For changes, extensions, or cancellations of your booking (by sending the booking confirmation), please contact us via email at: info.suitescostaadeje@hovima.com.
Modifications are always subject to availability and may imply a change in the booking price.
If you have any other questions regarding any of our Hotels, please contact the Booking Department directly through any of these channels:
E-mail: info@hovima.com
Telephone: (+34) 922 79 76 61.
Alternative dispute resolution for consumer matters
In accordance with Art. 14.1 of Regulation (EU) 524/2013 and Art. 13 of Directive 2013/11/EU, we inform you that those merchants in the European Union who enter into online sales or service contracts, carried out through eCommerce or electronic commerce, must provide information on the existence of the Online Dispute Resolution Platform. This platform offers a one-stop shop that allows consumers and merchants in the European Union to resolve disputes in the case of national and cross-border purchases.
Therefore, we inform you that you can access the aforementioned platform at the following link: http://ec.europa.eu/consumers/odr/.
Likewise, in the event that the consumer wishes to resolve a conflict without resorting to said extrajudicial resolution, they may do so through our email lopd@hovima.com.
Modification of these conditions and duration
The owner of this website may modify the conditions determined here at any time, being duly published as they appear here, based on their own criteria or motivated by changes in applicable legislation. The validity of the aforementioned conditions will apply until they are modified by others duly published.
HOVIMA Hotels makes every necessary effort to offer the information contained on the website accurately and without typographical errors. In the event that such an error should occur at any time, which is at all times beyond the control of HOVIMA Hotels, the error will be corrected as soon as possible, and the user will be provided with the information and options established in current legislation.
Legislation and jurisdiction
The legislation applicable to the content of the website will be Spanish, and the jurisdiction will be that corresponding to the competent Courts and Tribunals in Santa Cruz de Tenerife.
Flight + Hotel Package Booking Policy
MAARLAB RETHINKING SLU, with C.I.F. B76811868, ATOL license number 12023, and address at C/ Ramón y Cajal, 53, Santa Cruz de Tenerife (Tenerife), acts as an organizing travel agency for flight + hotel combined packages, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. Below is information on the conditions applicable to combined travel bookings (flight + hotel) managed by MAARLAB through the booking engine enabled on this site:
Regarding flights
· Non-refundable deposit.
· The cancellation or modification of contracted services may generate management and cancellation fees charged to the holder of the booking, as well as, where applicable, the payment of the amounts informed for such cases, subject to the rate conditions.
Regarding accommodation
· Free cancellation policy according to the rate selected where applicable.
Transport booking conditions
· Refunds: Transport is non-refundable.
· Online Check-In: To avoid additional costs and save time at the airport, we recommend that you use the airline's online check-in, generally available on the airline's website 24-48 hours before the scheduled flight departure. Please contact us if you need our help. Transit visa: An airport transit visa may be required when you have booked connecting flights. If you do not have the necessary visas, airlines may not allow you to board.
Connecting flights: When traveling with several airlines, you generally have to collect your luggage and check it in again at each airport. Since this means you have to leave the airport's transit area, please note that the risk of visa complications is higher.
· Extra bag prices are non-refundable.
NOTE: If the purchase of the bag is not available during the booking process, please contact the airline for an extra bag.
· For flights, we recommend checking in online using the airline's website to avoid extra charges and to confirm flight information with the airline.
· The contracted rate could include the possibility of seat selection. To manage this, you can do so once the booking has been made with your locator through the airline's website.
ATOL Financial Protection (Only for departures from the United Kingdom).
"Your Financial Protection when you buy an ATOL-protected flight or a holiday that includes a flight with us, you will receive an ATOL Certificate. This indicates what is financially protected, where you can get information on what this means for you, and who to contact if something goes wrong."
"We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, another ATOL holder could provide you with the services you have purchased or a suitable alternative (at no extra cost to you). You agree that in such circumstances the alternative ATOL holder will fulfill those obligations and you agree to pay any outstanding amount you owe under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to designate an alternative ATOL holder, in which case you will have the right to make a claim under the ATOL scheme (or to your credit card issuer where applicable)."
"If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through another ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in exchange for such payment or benefit, you assign absolutely to those Trustees any claim you have or may have as a result of or in connection with the non-provision of the services, including any claim against us, the travel agency (or your credit card issuer where applicable). You also agree that any such claim may be reassigned to another body, if that other body has paid sums that you have claimed under the ATOL scheme."
Booking conditions with the airline Ryanair
In the event that your flight is provided by a low-cost airline, it is important that you consult the special conditions of your flight. In the case of the airline Ryanair, its policy requires a verification procedure online, to be completed by the traveler, to complete the check-in process, which will entail an additional cost per booking. The traveler can complete this online verification process through their website or appear at the airport check-in counter on the day of travel at least 120 minutes before the flight departure. To complete the process, you will need your valid ID or Passport, as well as a device with a front camera.
You will find detailed and updated information through the following link:
More information about Ryanair